Effective Date: January 1, 2025

At Kea Smile Studio, PLLC (“the Practice,” “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website or communicate with us via text or email.

Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, email address, mailing address, and phone number.
Health Information: Information regarding your dental history, symptoms, or insurance details submitted via secure forms.
Communication Preferences: Your consent to receive SMS/text messages or email newsletters.

SMS and Mobile Communication (10DLC Compliance)

We may use your mobile number to send appointment reminders, treatment follow-ups, or office updates.

Consent: By providing your mobile number and opting in, you agree to receive text messages from Kea Smile Studio, PLLC.
Message Frequency: You will receive up to 5 messages per month
Message and Data Rates: Message and data rates may apply based on your mobile carrier’s terms.
Opt-Out: You may opt-out of text messaging at any time by replying STOP to any message. Reply HELP for more information. Message and data rates may apply.
Privacy of Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

We use the information we collect for the following purposes:

To provide dental treatment and coordinate care with specialists.
To process billing and insurance claims.
To send appointment reminders and respond to your inquiries.
To improve our website functionality and patient experience.

Disclosure of Information

We do not sell, rent, or lease your personal information. We only share your information:

For Treatment/Operations: With dental labs, specialists, or insurance providers as part of your care.
With Service Providers: With trusted vendors who assist our practice (e.g., website hosting, IT support), provided they agree to keep this information confidential.
As Required by Law: To comply with HIPAA regulations, legal process, or government requests.

Data Security

We implement industry-standard physical, technical, and administrative safeguards (including encryption) to protect your personal and health information from unauthorized access or disclosure.

Third-Party Links

Our website may contain links to external sites (such as patient portals). We are not responsible for the privacy practices of those third-party websites.

Your Rights

Under HIPAA and applicable state laws, you have the right to request access to your records, request corrections to your information, and request an accounting of disclosures.